passengers must have traveled at least once in the previous three months and through a large or regional airport.
Supplementary notes
The 2019 findings are based on an online survey of 6,813 respondents from 27 countries across the Americas, Asia, Europe and the Middle East and Africa.
Citation formats
Use of self-service technologies at airports by processing phase 2019
This statistic depicts the share of airline passengers using self-service technology at airports worldwide in 2019, with a breakdown by major processing step and type. The use of self-service technologies for the ease of the airline passengers' travel has become a trend. In 2019, ** percent of passengers used e-Gates for passport control.
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SITA. (December 7, 2020). Share of passengers using self-service technology at airports in 2019, by major processing step and type [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/667441/self-service-technology-use-by-passenger-airlines/
SITA. "Share of passengers using self-service technology at airports in 2019, by major processing step and type." Chart. December 7, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/667441/self-service-technology-use-by-passenger-airlines/
SITA. (2020). Share of passengers using self-service technology at airports in 2019, by major processing step and type. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/667441/self-service-technology-use-by-passenger-airlines/
SITA. "Share of Passengers Using Self-service Technology at Airports in 2019, by Major Processing Step and Type." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 7 Dec 2020, /statistics/667441/self-service-technology-use-by-passenger-airlines/
SITA, Share of passengers using self-service technology at airports in 2019, by major processing step and type ÌÇÐÄÆƽâ°æ, /statistics/667441/self-service-technology-use-by-passenger-airlines/ (last visited July 23, 2026)
Share of passengers using self-service technology at airports in 2019, by major processing step and type [Graph], SITA, December 7, 2020. [Online]. Available: /statistics/667441/self-service-technology-use-by-passenger-airlines/
