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How confident would you feel with regards to comfort/ convenience at the following points in a journey?

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Sources

Release date

November 2020

Region

Worldwide

Survey time period

October 2020

Number of respondents

9,596 respondents

Age group

18 years and older

Special properties

people that have taken a leisure or business flight in the past 18 months.

Method of interview

Online survey

Supplementary notes

* Mean score out of 10 at each point in the journey, where 10 = highly confident, and 1= not at all confident.

Citation formats

Air passengers' confidence with regards to comfort/ convenience, by stage of journey

Published by ÌÇÐÄÆƽâ°æ Research Department, Jan 13, 2021
In 2020, respondents had the lowest confidence mean score of **** when visiting the toilet inflight. The highest confidence score was experienced in situations when communicating with the cabin crew during the course of the journey.
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Airports 4.0Passenger airlinesInternet of Things (IoT)Airline passenger experience in the U.S.
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Access limited to Free Statistics. Premium Statistics are not included.
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