This statistic shows the result of a 2020 survey among airline passengers regarding their travel satisfaction rate, based on the stage of their journey and passenger type. The results show a **** satisfaction rate among passengers using technology while on board in comparison with non-technology users who reported a **** satisfaction rate.
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SITA. (December 7, 2020). Passenger satisfaction rate during their journey in 2019, sorted by processing steps and type of passenger [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/572571/airline-passengers-travel-experience-emotions-per-phase/
SITA. "Passenger satisfaction rate during their journey in 2019, sorted by processing steps and type of passenger." Chart. December 7, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/572571/airline-passengers-travel-experience-emotions-per-phase/
SITA. (2020). Passenger satisfaction rate during their journey in 2019, sorted by processing steps and type of passenger. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/572571/airline-passengers-travel-experience-emotions-per-phase/
SITA. "Passenger Satisfaction Rate during Their Journey in 2019, Sorted by Processing Steps and Type of Passenger." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 7 Dec 2020, /statistics/572571/airline-passengers-travel-experience-emotions-per-phase/
SITA, Passenger satisfaction rate during their journey in 2019, sorted by processing steps and type of passenger ÌÇÐÄÆƽâ°æ, /statistics/572571/airline-passengers-travel-experience-emotions-per-phase/ (last visited July 25, 2026)
Passenger satisfaction rate during their journey in 2019, sorted by processing steps and type of passenger [Graph], SITA, December 7, 2020. [Online]. Available: /statistics/572571/airline-passengers-travel-experience-emotions-per-phase/
