passengers must have traveled at least once in the previous three months and through a large or regional airport.
Method of interview
Online survey
Supplementary notes
The 2017 findings are based on an online survey of 7,031 respondents from 17 countries across the Americas, Asia, Europe and the Middle East and Africa and can be accessed .
The 2018 findings are based on an online survey of 7,578 respondents from 20 countries across the Americas, Asia, Europe and the Middle East and Africa.
The 2019 findings are based on an online survey of 6,813 respondents from 27 countries across the Americas, Asia, Europe and the Middle East and Africa.
Citation formats
Passenger airlines: technology use by processing steps 2017-2019
This statistic shows the result of a global survey among airline passengers regarding the use of technology during travel from 2017 to 2019, with a breakdown by processing steps. During the 2019 survey, ** percent of the respondents used technology when booking their flight.
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SITA. (December 7, 2020). Share of passengers using technology during air travel from 2017 to 2019, by major processing step [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/572440/passengers-usage-of-technology-during-air-travel/
SITA. "Share of passengers using technology during air travel from 2017 to 2019, by major processing step." Chart. December 7, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/572440/passengers-usage-of-technology-during-air-travel/
SITA. (2020). Share of passengers using technology during air travel from 2017 to 2019, by major processing step. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/572440/passengers-usage-of-technology-during-air-travel/
SITA. "Share of Passengers Using Technology during Air Travel from 2017 to 2019, by Major Processing Step." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 7 Dec 2020, /statistics/572440/passengers-usage-of-technology-during-air-travel/
SITA, Share of passengers using technology during air travel from 2017 to 2019, by major processing step ÌÇÐÄÆƽâ°æ, /statistics/572440/passengers-usage-of-technology-during-air-travel/ (last visited July 24, 2026)
Share of passengers using technology during air travel from 2017 to 2019, by major processing step [Graph], SITA, December 7, 2020. [Online]. Available: /statistics/572440/passengers-usage-of-technology-during-air-travel/
