The figures have been taken from several publications.
The source notes, in 2015, the Dutch banks ABN AMRO, ASN Bank, ING, Rabobank, RegioBank, SNS and Triodos Bank co-operated with the survey. Centraal Beheer, Knab, Leaseplan Bank, NN Bank, NIBC and Woonfonds were added to this list in 2016.
* Consumers had to judge the trust they have in their own bank and the banking sector as a whole, on a scale from 1 to 5.
Citation formats
Dutch consumer confidence banking transparency 2015-2020, by bank
The consumer confidence score of respondents in Dutch banking transparency from 2015 to 2020 fluctuated over time. In 2020, the confidence respondents had in their own bank's transparency scored on average a *** on a scale from *** to ****. ASN Bank scored the highest, with an average confidence score of ***. Overall, the average satisfaction with one's own bank scored *** in 2020.
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Dutch Banking Association. (January 13, 2021). Consumer confidence score of respondents in Dutch banking transparency from 2015 to 2020, by bank [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 30, 2026, from /statistics/618881/consumer-confidence-in-banking-transparency-in-the-netherlands-by-bank/
Dutch Banking Association. "Consumer confidence score of respondents in Dutch banking transparency from 2015 to 2020, by bank." Chart. January 13, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 30, 2026. /statistics/618881/consumer-confidence-in-banking-transparency-in-the-netherlands-by-bank/
Dutch Banking Association. (2021). Consumer confidence score of respondents in Dutch banking transparency from 2015 to 2020, by bank. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 30, 2026. /statistics/618881/consumer-confidence-in-banking-transparency-in-the-netherlands-by-bank/
Dutch Banking Association. "Consumer Confidence Score of Respondents in Dutch Banking Transparency from 2015 to 2020, by Bank." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 13 Jan 2021, /statistics/618881/consumer-confidence-in-banking-transparency-in-the-netherlands-by-bank/
Dutch Banking Association, Consumer confidence score of respondents in Dutch banking transparency from 2015 to 2020, by bank ÌÇÐÄÆƽâ°æ, /statistics/618881/consumer-confidence-in-banking-transparency-in-the-netherlands-by-bank/ (last visited July 30, 2026)
Consumer confidence score of respondents in Dutch banking transparency from 2015 to 2020, by bank [Graph], Dutch Banking Association, January 13, 2021. [Online]. Available: /statistics/618881/consumer-confidence-in-banking-transparency-in-the-netherlands-by-bank/
