The figures are based on Booz Allen's analysis of utility mobile applications; segments based on J.D. Power 2014 Electric Utility Business Customer Satisfaction Study, according to the source.
Citation formats
U.S. utility-customer communication: utilities with mobile apps 2014
This statistic shows the percentage of U.S. utilities using mobile applications and application functionalities when interacting with their customers in 2014. That year, some ** percent of utilities in Eastern United States had apps to view outages.
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Booz & Company. (July 29, 2014). Percentage of U.S. utilities using mobile applications and application functionalities for customer interaction as of 2014, by region and segment [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/446893/share-of-us-utilities-with-mobile-applications/
Booz & Company. "Percentage of U.S. utilities using mobile applications and application functionalities for customer interaction as of 2014, by region and segment." Chart. July 29, 2014. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/446893/share-of-us-utilities-with-mobile-applications/
Booz & Company. (2014). Percentage of U.S. utilities using mobile applications and application functionalities for customer interaction as of 2014, by region and segment. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/446893/share-of-us-utilities-with-mobile-applications/
Booz & Company. "Percentage of U.S. Utilities Using Mobile Applications and Application Functionalities for Customer Interaction as of 2014, by Region and Segment." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 29 Jul 2014, /statistics/446893/share-of-us-utilities-with-mobile-applications/
Booz & Company, Percentage of U.S. utilities using mobile applications and application functionalities for customer interaction as of 2014, by region and segment ÌÇÐÄÆƽâ°æ, /statistics/446893/share-of-us-utilities-with-mobile-applications/ (last visited July 24, 2026)
Percentage of U.S. utilities using mobile applications and application functionalities for customer interaction as of 2014, by region and segment [Graph], Booz & Company, July 29, 2014. [Online]. Available: /statistics/446893/share-of-us-utilities-with-mobile-applications/
