This statistic displays the results of a survey on potential changes to improve the digital experience of customers in the United Kingdom (UK) in 2014. During the survey period it was found that ** percent of respondents thought it was most important to work on issues regarding delivery and returns.
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Retail Week. (August 14, 2014). What is the critical factor that needs to change to improve your customers’ digital experience? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 02, 2026, from /statistics/325401/what-is-the-critical-factor-that-needs-to-change-to-improve-customers-digital-experience-multichannel-shopping-websites-uk/
Retail Week. "What is the critical factor that needs to change to improve your customers’ digital experience?." Chart. August 14, 2014. ÌÇÐÄÆƽâ°æ. Accessed August 02, 2026. /statistics/325401/what-is-the-critical-factor-that-needs-to-change-to-improve-customers-digital-experience-multichannel-shopping-websites-uk/
Retail Week. (2014). What is the critical factor that needs to change to improve your customers’ digital experience?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 02, 2026. /statistics/325401/what-is-the-critical-factor-that-needs-to-change-to-improve-customers-digital-experience-multichannel-shopping-websites-uk/
Retail Week. "What Is The Critical Factor That Needs to Change to Improve Your Customers’ Digital Experience?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 14 Aug 2014, /statistics/325401/what-is-the-critical-factor-that-needs-to-change-to-improve-customers-digital-experience-multichannel-shopping-websites-uk/
Retail Week, What is the critical factor that needs to change to improve your customers’ digital experience? ÌÇÐÄÆƽâ°æ, /statistics/325401/what-is-the-critical-factor-that-needs-to-change-to-improve-customers-digital-experience-multichannel-shopping-websites-uk/ (last visited August 02, 2026)
What is the critical factor that needs to change to improve your customers’ digital experience? [Graph], Retail Week, August 14, 2014. [Online]. Available: /statistics/325401/what-is-the-critical-factor-that-needs-to-change-to-improve-customers-digital-experience-multichannel-shopping-websites-uk/
