* The original survey question was worded as follows: "On a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely, how much, if at all, do you trust [named energy supplier] to...?(%)"
Base included all those responsible for paying energy bills who had mains electricity, knew their electricity supplier or, in the case of absense of an electricity supplier or if they did not know who their electricity supplier was, those who had mains gas and knew who their gas supplier was.
Citation formats
Consumer trust in energy suppliers dealing fairly with complaints in the UK in 2014
This statistic shows how consumers rate energy suppliers in terms of resolving complaints fairly the United Kingdom (UK) in 2014. ** percent of consumers trusted their supplier to resolve complaints fairly, while ** percent did not. According to the report, those responding with "trust" to the survey question gave a score of * to **, with "neither trust nor distrust" a score of * to * and with "distrust" a score of * to *. The mean score among respondents amounted to ****, which shows the overall trust for energy suppliers in the UK to resolve complaints fairly is between the "neither trust nor distrust" and "trust" range for consumers.
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Ipsos. (May 1, 2014). Do you trust your energy supplier to deal with complaints fairly?* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 05, 2026, from /statistics/317950/consumer-trust-in-energy-suppliers-dealing-fairly-with-complaints-in-the-united-kingdom-uk/
Ipsos. "Do you trust your energy supplier to deal with complaints fairly?*." Chart. May 1, 2014. ÌÇÐÄÆƽâ°æ. Accessed August 05, 2026. /statistics/317950/consumer-trust-in-energy-suppliers-dealing-fairly-with-complaints-in-the-united-kingdom-uk/
Ipsos. (2014). Do you trust your energy supplier to deal with complaints fairly?*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 05, 2026. /statistics/317950/consumer-trust-in-energy-suppliers-dealing-fairly-with-complaints-in-the-united-kingdom-uk/
Ipsos. "Do You Trust Your Energy Supplier to Deal with Complaints Fairly?*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 May 2014, /statistics/317950/consumer-trust-in-energy-suppliers-dealing-fairly-with-complaints-in-the-united-kingdom-uk/
Ipsos, Do you trust your energy supplier to deal with complaints fairly?* ÌÇÐÄÆƽâ°æ, /statistics/317950/consumer-trust-in-energy-suppliers-dealing-fairly-with-complaints-in-the-united-kingdom-uk/ (last visited August 05, 2026)
Do you trust your energy supplier to deal with complaints fairly?* [Graph], Ipsos, May 1, 2014. [Online]. Available: /statistics/317950/consumer-trust-in-energy-suppliers-dealing-fairly-with-complaints-in-the-united-kingdom-uk/
