| Characteristic | Share of respondents |
|---|---|
| Online price comparison service | 38% |
| I contacted the supplier by phone | 21% |
| Through the supplier's website | 18% |
| Through a salesperson who knocked at my door | 6% |
| Supplier contacted me by phone | 5% |
| Through a collective (group) switching campaign organised by a third party (e.g. council/ charity/ housing association/ Big Switch/ Ready to Switch etc.:) | 1% |
| Telephone price comparison service | 3% |
| Through a salesperson in the street/ shopping centre/ other public place | 1% |
| Other | 4% |
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Source
Sources
Release date
October 2018
More information
Region
United Kingdom (Great Britain)
Survey time period
2018
Number of respondents
1,044*
Age group
15+
Method of interview
Computer-assisted personal interviews (CAPI)
Supplementary notes
* Base of all who have mains gas, and have switched supplier or tariff in the past 12 months
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