* The original survey question was worded as follows: "On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named energy supplier] to...?(%)"
Base included all those responsible for paying energy bills who had mains electricity, knew their electricity supplier or, in the case of absense of an electricity supplier or if they did not know who their electricity supplier was, those who had mains gas and knew who their gas supplier was.
Citation formats
Ease of making an energy bill payment in the United Kingdom (UK) in 2014
This statistic shows how consumers rate the ease of making an energy bill payment in the United Kingdom (UK) in 2014. ** percent of consumers found paying energy bills to be easy, while * percent found it difficult. According to the report, those responding with "easy" to the survey question gave a score of * to **, with "neither easy nor difficult" a score of * to * and with "difficult" a score of * to *. The mean score among respondents amounted to ****, which shows the overall experience of paying energy bills in the UK is in the "easy" range for consumers.
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Ipsos. (May 1, 2014). How easy is it to pay energy bills?* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 05, 2026, from /statistics/317899/ease-of-making-an-energy-bill-payment-in-the-united-kingdom-uk/
Ipsos. "How easy is it to pay energy bills?*." Chart. May 1, 2014. ÌÇÐÄÆƽâ°æ. Accessed August 05, 2026. /statistics/317899/ease-of-making-an-energy-bill-payment-in-the-united-kingdom-uk/
Ipsos. (2014). How easy is it to pay energy bills?*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 05, 2026. /statistics/317899/ease-of-making-an-energy-bill-payment-in-the-united-kingdom-uk/
Ipsos. "How Easy Is It to Pay Energy Bills?*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 May 2014, /statistics/317899/ease-of-making-an-energy-bill-payment-in-the-united-kingdom-uk/
Ipsos, How easy is it to pay energy bills?* ÌÇÐÄÆƽâ°æ, /statistics/317899/ease-of-making-an-energy-bill-payment-in-the-united-kingdom-uk/ (last visited August 05, 2026)
How easy is it to pay energy bills?* [Graph], Ipsos, May 1, 2014. [Online]. Available: /statistics/317899/ease-of-making-an-energy-bill-payment-in-the-united-kingdom-uk/
