| Characteristic | Index score (100 point scale) |
|---|---|
| SSA Extra Help with Medicare Prescription Drug Plan Costs socialsecurity.gov/i1020 | 92 |
| SSA Retirement Estimator ssa.gov/estimator | 91 |
| SSA - my Social Security ssa.gov/myaccount | 90 |
| OPM Office of Personnel Management: Retirement Services servicesonline.opm.gov | 88 |
| TREASURY Electronic Federal Tax Payment System eftps.com | 88 |
| DHS U.S. Citizenship and Immigration Services Resource Center uscis.gov/portal/site/uscis/citizenship | 87 |
| SSA SSA iClaim – Disability ssa.gov/applyfordisability | 85 |
| NASA NASA main website nasa.gov | 85 |
| HHS National Heart, Lung, and Blood Institute nhlbi.nih.gov | 84 |
| DHS U.S. Citizenship and Immigration Services Español uscis.gov/portal/site/uscis-es | 84 |
| HHS National Institute of Diabetes and Digestive and Kidney Diseases niddk.nih.gov | 83 |
| SEC U.S. Securities and Exchange Commission investor.gov | 82 |
| FTC FTC Complaint Assistant website ftccomplaintassistant.gov | 82 |
| HHS AIDSinfo aidsinfo.nih.gov | 82 |
| HHS Centers for Disease Control and Prevention cdc.gov | 80 |
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Source
More information
Region
United States
Survey time period
H1 2020
Number of respondents
500,000 respondents
Special properties
desktop only, excluding mobile; 100+ sites measured
Method of interview
Online survey
Supplementary notes
The satisfaction is measured on a 0 to 100 scale, with scores of 80 and above recognized as threshold of excellence (highly satisfied visitors) and scores below 70 revealing much room for improvement (dissatisfied).
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