| Characteristic | Index score (100 point scale) |
|---|---|
| H1 '20 | 76.1 |
| H2 '19 | 75.3 |
| H1 '19 | 75.2 |
| H2 '18 | 74.9 |
| H1 '18 | 75 |
| Q4 '17 | 75.5 |
| Q3 '17 | 75.9 |
| Q2 '17 | 76 |
| Q1 '17 | 75.8 |
| Q4 '16 | 75.3 |
| Q3 '16 | 74.8 |
| Q2 '16 | 75 |
| Q1 '16 | 75.5 |
| Q4 '15 | 75.1 |
| Q3 '15 | 75.1 |
| Q2 '15 | 74.5 |
| Q1 '15 | 74.7 |
| Q4 '14 | 75.1 |
| Q3 '14 | 75 |
| Q2 '14 | 74.8 |
| Q1 '14 | 74.5 |
| Q4 '13 | 74.6 |
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Source
More information
Region
United States
Survey time period
Q4 2013 to H1 2020
Number of respondents
500,000 respondents
Special properties
desktop only, excluding mobile; 100+ sites measured
Method of interview
Online survey
Supplementary notes
The satisfaction is measured on a 0 to 100 scale, with scores of 80 and above recognized as threshold of excellence (highly satisfied visitors) and scores below 70 revealing much room for improvement (dissatisfied).
The source switched to half-year reporting in H1 2018.
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