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Shipment tracking methods offered by a selection of online retailers in France in 2020

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Source

Release date

2020

Region

France

Survey time period

June - August 2020

Number of respondents

21 respondents

Special properties

online merchants*

Method of interview

Online survey

Supplementary notes

* Online retailers: AliExpress, Apple, Amazon, Auchan, Carrefour, Cdiscount, L’Darty, Decathlon, E-Leclerc, Fnac, Ikea, Laderoute, Leroy Merlin, L’Oreal, Nike, Pandora, Sephora, Showroomprive, Veepee, Zalando, Zooplus.

Citation formats

Delivery tracking: options offered by online retailers in France 2020

Published by ÌÇÐÄÆƽâ°æ Research Department, Dec 18, 2025
According to a survey conducted by So Digital in the summer of 2020, ** percent of French e-merchants surveyed stated that they send emails to consumers to provide them with a tracking link and at each update of the process. Similarly, more than half (** percent) of online merchants in France reported that they send an email to confirm the delivery of the package.
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Topics

Online deliveries and returns in the United Kingdom (UK)E-commerce in the United Kingdom (UK)E-commerce returns in the United StatesE-commerce returns in EuropeMobile commerce in the United Kingdom
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