ÌÇÐÄÆƽâ°æ

Average Net Promoter Score for last mile delivery services worldwide in 2018, by selected country

© ÌÇÐÄÆƽâ°æ 2026
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

January 2019

Region

Worldwide

Survey time period

October to November 2018

Age group

18 years and older

Special properties

2,874 consumers and 500 grocery retailers and consumer product firms from Netherlands, Germany, France, United Kingdom and United States.

Citation formats

Last mile delivery services' Net Promoter Score in selected countries worldwide 2018

Published by ÌÇÐÄÆƽâ°æ Research Department, Aug 26, 2019
Customers worldwide are expressing dissatisfaction with delivery services, with a 2018 survey finding that globally, the industry had a Net Promoter Score (NPS) of **. The country with the highest NPS was the United States with ****, while France had the lowest NPS of the countries in the survey with -29.

The Net Promotor Score is calculated by subtracting the number of customers who would not recommend a company (detractors) from the number of customers who would recommend the company (promoters).
Log in or register to access precise data.
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Other statistics that may interest you

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Statistics on

About the industry

10

About the region

10

Selected statistics

10

Other regions

10

Related statistics

10

Further Content: You might find this interesting as well

Topics

Courier, express and parcel (CEP) market in the United StatesContainer shippingLogistics industry in the U.S.Trade in the U.S.
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.