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Frequency of delivery updates among online merchants in 2023

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Sources

Release date

February 2024

Region

Worldwide

Survey time period

November 2023

Number of respondents

800 online sellers*

Supplementary notes

*Sellers across the UK, U.S., Canada, Australia, Germany, France, Italy, and Spain.

Citation formats

Frequency of delivery updates among online merchants 2023

Published by
Yihan Ma,
Feb 14, 2024
Nearly one in five online merchants did not provide updates on the status of the delivery, a 2023 survey revealed. Some ** percent of surveyed online merchants updated customers on their delivery only upon shipment, while another ** percent of respondents shared periodic updates.
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