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Leading airline companies in 2024, based on customer opinion

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Source

Release date

2024

Region

Worldwide

Survey time period

January 1 to October 31, 2024

Number of respondents

9,300 rankings

Supplementary notes

Survey participants scored 83 airline companies from January 1 to October 31, 2024.
Customer opinion value is generated by subjects' rates on five factors related to the airline companies: cabin crew, aircraft comfort, aircraft cleanliness, food offerings, and entertainment onboard. 15,300 rankings were collected from 58 countries.

Citation formats

Leading airline companies 2024, based on customer opinion

Published by ÌÇÐÄÆƽâ°æ Research Department, Jul 16, 2025

In a global survey conducted between January and October 2024, Emirates achieved the highest customer satisfaction score with nine points. Garuda Indonesia and Qatar Airways followed closely with *** points.   

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