The American Customer Satisfaction Index (ACSI) scores on a 0–100 scale at the national level, with 100 being the highest and best possible score. The ACSI is a national economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation span multiple economic sectors, over 40 industries (including e-commerce and e-business), more than 400 companies, and include several federal or local government services.
Citation formats
Customer satisfaction index for American airlines 2023-2026, by experience benchmarks
In 2026, most U.S. citizens who attended the customer satisfaction survey were satisfied with the reliability of the mobile app of airline companies. This benchmark had an American customer satisfaction index (ACSI) score of ** in 2026, **** points higher than the previous year.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
´¡°ä³§±õ®. (April 21, 2026). American airline companies satisfaction index in 2023 and 2026, by customer experience benchmarks [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 29, 2026, from /statistics/1393399/customer-satisfaction-index-american-airlines-by-customer-experience/
´¡°ä³§±õ®. "American airline companies satisfaction index in 2023 and 2026, by customer experience benchmarks." Chart. April 21, 2026. ÌÇÐÄÆƽâ°æ. Accessed July 29, 2026. /statistics/1393399/customer-satisfaction-index-american-airlines-by-customer-experience/
´¡°ä³§±õ®. (2026). American airline companies satisfaction index in 2023 and 2026, by customer experience benchmarks. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 29, 2026. /statistics/1393399/customer-satisfaction-index-american-airlines-by-customer-experience/
´¡°ä³§±õ®. "American Airline Companies Satisfaction Index in 2023 and 2026, by Customer Experience Benchmarks." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 21 Apr 2026, /statistics/1393399/customer-satisfaction-index-american-airlines-by-customer-experience/
´¡°ä³§±õ®, American airline companies satisfaction index in 2023 and 2026, by customer experience benchmarks ÌÇÐÄÆƽâ°æ, /statistics/1393399/customer-satisfaction-index-american-airlines-by-customer-experience/ (last visited July 29, 2026)
American airline companies satisfaction index in 2023 and 2026, by customer experience benchmarks [Graph], ´¡°ä³§±õ®, April 21, 2026. [Online]. Available: /statistics/1393399/customer-satisfaction-index-american-airlines-by-customer-experience/
