In 2022, online marketplaces was the e-commerce channel offering the best customer experience in the U.S., named by more than half (** percent) of consumers surveyed. Retailers came in a distant second, with ** percent saying they offered the best consumer experience. Individual brands, such as Nike, come in third, with percent of respondents.
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Wunderman Thompson Commerce. (August 1, 2022). Online shopping channels delivering the best customer experience in the United States in 2022 [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved July 21, 2026, from /statistics/1341137/online-shopping-channels-customer-experience-satisfaction-us/
Wunderman Thompson Commerce. "Online shopping channels delivering the best customer experience in the United States in 2022." Chart. August 1, 2022. ÌÇÐÄÆÆ½â°æ. Accessed July 21, 2026. /statistics/1341137/online-shopping-channels-customer-experience-satisfaction-us/
Wunderman Thompson Commerce. (2022). Online shopping channels delivering the best customer experience in the United States in 2022. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: July 21, 2026. /statistics/1341137/online-shopping-channels-customer-experience-satisfaction-us/
Wunderman Thompson Commerce. "Online Shopping Channels Delivering The Best Customer Experience in The United States in 2022." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 1 Aug 2022, /statistics/1341137/online-shopping-channels-customer-experience-satisfaction-us/
Wunderman Thompson Commerce, Online shopping channels delivering the best customer experience in the United States in 2022 ÌÇÐÄÆÆ½â°æ, /statistics/1341137/online-shopping-channels-customer-experience-satisfaction-us/ (last visited July 21, 2026)
Online shopping channels delivering the best customer experience in the United States in 2022 [Graph], Wunderman Thompson Commerce, August 1, 2022. [Online]. Available: /statistics/1341137/online-shopping-channels-customer-experience-satisfaction-us/