According to the customer satisfaction index of Singapore in 2022, **** percent of the respondents preferred to purchase their insurance from a financial advisor or sales representative, declining from **** percent in 2020. In comparison, respondents' preference for purchasing similar policies from websites increased from ** percent to **** percent between 2020 and 2022.
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Singapore Management University. (April 11, 2023). Preferred channel to purchase insurance in Singapore from 2020 to 2022, by type [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/1316474/singapore-customer-preference-for-insurance-purchase-by-type/
Singapore Management University. "Preferred channel to purchase insurance in Singapore from 2020 to 2022, by type." Chart. April 11, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/1316474/singapore-customer-preference-for-insurance-purchase-by-type/
Singapore Management University. (2023). Preferred channel to purchase insurance in Singapore from 2020 to 2022, by type. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/1316474/singapore-customer-preference-for-insurance-purchase-by-type/
Singapore Management University. "Preferred Channel to Purchase Insurance in Singapore from 2020 to 2022, by Type." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 11 Apr 2023, /statistics/1316474/singapore-customer-preference-for-insurance-purchase-by-type/
Singapore Management University, Preferred channel to purchase insurance in Singapore from 2020 to 2022, by type ÌÇÐÄÆƽâ°æ, /statistics/1316474/singapore-customer-preference-for-insurance-purchase-by-type/ (last visited July 24, 2026)
Preferred channel to purchase insurance in Singapore from 2020 to 2022, by type [Graph], Singapore Management University, April 11, 2023. [Online]. Available: /statistics/1316474/singapore-customer-preference-for-insurance-purchase-by-type/
