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Customer satisfaction index of life insurance from selected insurance brands in the United States in 2022 and 2023

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Source

In cooperation with
Release date

2023

Region

United States

Survey time period

2022 to 2023

Supplementary notes

The source did not measure customer satisfaction for one company in 2022: Guardian Life.

Citation formats

Customer satisfaction index of life insurance brands in the U.S. 2022-2023

Published by Jenny Yang, Oct 30, 2023
In 2023, AIG was deemed the life insurer with the highest customer satisfaction score as per the American Customer Satisfaction Index (ACSI). AIG achieved a customer satisfaction score of ** out of 100 points, which was an increase of points year-on-year. Between the years 2022 and 2023, John Hancock experienced the highest increase in its customer satisfaction score, rising from ** to **, indicating a growth of nearly **** points. However, MassMutual exhibited the lowest customer satisfaction score among all the life insurers, with a score of ** points.
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Statistics on " Life insurance in the United States "

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