According to the customer satisfaction index of Singapore in 2022, **** percent of the respondents preferred to purchase their insurance from non-digital channels, declining from ** percent in 2020. The preference to purchase similar policies from digital channels rose from ** percent to **** percent.
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Singapore Management University. (April 11, 2023). Preferred purchasing channels of insurance in Singapore from 2020 to 2022 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/1316390/singapore-customer-preference-for-insurance-purchase/
Singapore Management University. "Preferred purchasing channels of insurance in Singapore from 2020 to 2022." Chart. April 11, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/1316390/singapore-customer-preference-for-insurance-purchase/
Singapore Management University. (2023). Preferred purchasing channels of insurance in Singapore from 2020 to 2022. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/1316390/singapore-customer-preference-for-insurance-purchase/
Singapore Management University. "Preferred Purchasing Channels of Insurance in Singapore from 2020 to 2022." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 11 Apr 2023, /statistics/1316390/singapore-customer-preference-for-insurance-purchase/
Singapore Management University, Preferred purchasing channels of insurance in Singapore from 2020 to 2022 ÌÇÐÄÆƽâ°æ, /statistics/1316390/singapore-customer-preference-for-insurance-purchase/ (last visited July 26, 2026)
Preferred purchasing channels of insurance in Singapore from 2020 to 2022 [Graph], Singapore Management University, April 11, 2023. [Online]. Available: /statistics/1316390/singapore-customer-preference-for-insurance-purchase/
