South Korea: e-government services usage rate 2024| ��ƽ��

Share of citizens using e-government services in South Korea from 2015 to 2024

Characteristic	Share of citizens
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-	-
-	-
-	-
-	-
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Release date

January 2025

More information

Region

South Korea

Survey time period

2015 to 2024

Number of respondents

4,030 South Korean citizens

Age group

16-74 years

Method of interview

Face-to-face interview, online survey

Supplementary notes

E-government service usage refers to the use of electronic public services provided by administrative organizations and public institutions of the South Korean government within one year.

Citation formats

In 2024, around **** percent of South Korean citizens used e-government services, up from about **** percent in the previous year. The usage rate has nearly doubled over the last decade, with almost all citizens making use of this service.

World e-government leader South Korea

E-government (or electronic government) refers to the use of information and communications technology (ICT) for government services. South Korea is one of the leading countries in e-government development, ranking first in 2010, 2012, and 2014 and third in 2022 in the United Nations E-Government Development Index (EGDI). Due to the government's efforts to make its online services user-friendly, the satisfaction level has risen accordingly.

E-government and COVID-19

Following the outbreak of the COVID-19 pandemic in 2020, the South Korean government has launched various new online services to respond effectively to the situation. For example, the online contact tracing service provided information on locations visited by people who tested positive for COVID-19 or the type of transportation used by these individuals. Many citizens also used public online services to apply for and receive COVID-19 relief funds.