* Competition among those dealers who provide cars of the same brand.
** Competition between brands that are positioned in the same segment of the market.
Multiple answers were possible.
The survey was conducted among 50 dealers from the following markets: China, UK, Germany, Spain, France, Sweden.
Citation formats
Drivers for a future car sales transformation - dealers 2020
For more than ** percent of survey respondents, customer centricity is the highest driving force behind the mobilization towards transforming the car industry's sales model. Around ** percent of them also agreed that both intra- and inter-brand competition are two other major key drivers.
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Capgemini. (November 23, 2020). Key drivers for a future sales transformation in selected markets worldwide as of 2020, according to car dealers [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 03, 2026, from /statistics/1238815/drivers-for-future-sales-transformation-according-to-car-dealers/
Capgemini. "Key drivers for a future sales transformation in selected markets worldwide as of 2020, according to car dealers." Chart. November 23, 2020. ÌÇÐÄÆƽâ°æ. Accessed August 03, 2026. /statistics/1238815/drivers-for-future-sales-transformation-according-to-car-dealers/
Capgemini. (2020). Key drivers for a future sales transformation in selected markets worldwide as of 2020, according to car dealers. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 03, 2026. /statistics/1238815/drivers-for-future-sales-transformation-according-to-car-dealers/
Capgemini. "Key Drivers for a Future Sales Transformation in Selected Markets Worldwide as of 2020, According to Car Dealers." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 23 Nov 2020, /statistics/1238815/drivers-for-future-sales-transformation-according-to-car-dealers/
Capgemini, Key drivers for a future sales transformation in selected markets worldwide as of 2020, according to car dealers ÌÇÐÄÆƽâ°æ, /statistics/1238815/drivers-for-future-sales-transformation-according-to-car-dealers/ (last visited August 03, 2026)
Key drivers for a future sales transformation in selected markets worldwide as of 2020, according to car dealers [Graph], Capgemini, November 23, 2020. [Online]. Available: /statistics/1238815/drivers-for-future-sales-transformation-according-to-car-dealers/
