| Characteristic | Share of respondents |
|---|---|
| Simplify the language and terminology | 50% |
| Allow the use of a single identification and password for all administrative websites | 48% |
| Create one single platform per domain to easily access information and procedures | 43% |
| Create an online archive for personal documents (ID, attestations) | 40% |
| Access to a citizen account, with an overview of the personal situation, guides for procedures and information about their rights can be found | 39% |
| Improve assistance tools (chat, telephone assistance etc.) | 36% |
| Combine all necessary procedures for life events into one process | 36% |
| Making all administrative procedures available online | 36% |
| Improve ergonomics | 34% |
| Citizen surveys to improve online services | 31% |
The chart is not accessible to screen readers. Please switch to the table view to access the data.
Loading statistic...
Download
Source
Sources
Release date
November 2019
More information
Region
France
Survey time period
September 2-22, 2019
Number of respondents
1,005*
Method of interview
Online panel
Supplementary notes
This question was phrased by the source as follows: "Pensez-vous que les pistes de transformation suivantes permettraient de simplifier vos démarches en ligne?"
* The source adds the following information: 1,005 French people were assessed. The total number of participants equalled to 6,011, from six countries (France, UK, Germany, Norway, Spain and Italy). The report has been prepared in accordance with the international standard ISO 20252 "Market studies, social studies and opinion".
Citation formats
