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Expectations of online shoppers regarding e-merchants when shopping on the Internet in France in 2020

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Source

Release date

May 2020

Region

France

Survey time period

May 4 to 10,2020

Number of respondents

579 respondents

Supplementary notes

The age of the respondents was not specified.

Citation formats

French consumer's expectations from e-merchants for shopping online 2020

Published by
Yihan Ma,
Dec 8, 2020
Since the virulent COVID-19 crisis, the expectations for online as well as offline shopping has changed among consumers. The source wanted to assess the main actions that French consumers expect from online merchants. Thus, about ** percent of the respondents expected free delivery, closely followed by quick delivery (** percent). Furthermore, about ** percent expressed the necessity that delivery personnel wears protection gear such as face masks.
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Topics

Digital payments landscape in FranceMobile payments with digital walletsFintech in EuropeDigital payments trends across EuropeE-commerce in France
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