The source specifies that the survey was conducted by attracting "mystery shoppers" for a sample of 256 banks that participated in the 2020 survey.
The original survey question stated the following: "Which service channel do you prefer?"
Citation formats
Preferred devices for online banking in Russia 2020, by service
The usage share of mobile applications for online banking was by far larger than that of internet banking in Russia according to the 2020 survey. Account management was the only service that the respondents revealed to be using both via a mobile application and internet banking equally.
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Deloitte. (September 30, 2020). Internet banking versus a mobile application for using online banking services in Russia in 2020, by type [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 30, 2026, from /statistics/1178670/channel-of-preference-for-online-banking-usage-in-russia/
Deloitte. "Internet banking versus a mobile application for using online banking services in Russia in 2020, by type." Chart. September 30, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 30, 2026. /statistics/1178670/channel-of-preference-for-online-banking-usage-in-russia/
Deloitte. (2020). Internet banking versus a mobile application for using online banking services in Russia in 2020, by type. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 30, 2026. /statistics/1178670/channel-of-preference-for-online-banking-usage-in-russia/
Deloitte. "Internet Banking versus a Mobile Application for Using Online Banking Services in Russia in 2020, by Type." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 30 Sep 2020, /statistics/1178670/channel-of-preference-for-online-banking-usage-in-russia/
Deloitte, Internet banking versus a mobile application for using online banking services in Russia in 2020, by type ÌÇÐÄÆƽâ°æ, /statistics/1178670/channel-of-preference-for-online-banking-usage-in-russia/ (last visited July 30, 2026)
Internet banking versus a mobile application for using online banking services in Russia in 2020, by type [Graph], Deloitte, September 30, 2020. [Online]. Available: /statistics/1178670/channel-of-preference-for-online-banking-usage-in-russia/
