| Characteristic | CX+ index* |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
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Source
Source
Release date
November 2019
More information
Region
Poland
Survey time period
2019
Number of respondents
2,751 respondents
Special properties
Retail bank customers
Method of interview
Computer-assisted web interviews (CAWI)
Supplementary notes
* The CX+ index was determined through adding the CX Performance indicator (based on key measurements such as the company's promises, the efficiency of customer service, flexibility, and the positive experiences of clients) and the Experience Gap rating (the difference between the company's promises and the customer's actual experiences).
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