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What is your attitude to authenticating online purchases via your banking app or by entering a code received by SMS?

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Source

In cooperation with
Release date

June 2019

Region

United Kingdom

Survey time period

June 8-10, 2019

Number of respondents

1,000*

Supplementary notes

* Nationally representative working age consumers.

Citation formats

Online payments: UK consumer attitudes on authentication in 2019

Published by ÌÇÐÄÆƽâ°æ Research Department, Aug 27, 2019
In the United Kingdom (UK), consumers were generally welcoming towards added online payment security measures such as authentication through apps or SMS . According to the results of a 2019 survey carried out by , while for ** percent of consumers had a positive attitude towards online payment authentication, ** percent of respondents found it too complicated and said it would discourage them from shopping online.
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