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Share of consumers experiencing false declines when purchasing online in selected countries in 2023

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Release date

October 2023

Region

China, Germany, Singapore, United Kingdom, United States

Survey time period

2023

Number of respondents

5,000 respondents

Age group

18 years and older

Supplementary notes

Consumers with at least two active e-commerce accounts and who have shopped online at least once in the previous three months.

Citation formats

False declines in online shopping 2023, by country

Published by
F. Watty,
Feb 14, 2024
In 2023, ** percent of U.S. shoppers had their payment declined when purchasing online, a survey revealed. This was the highest value compared to other countries like China or the United Kingdom. False declines occur when a payment is wrongly rejected and the purchase transaction is denied, even tough it is not fraudulent.
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