In 2019, the express delivery industry in China received more than ** thousand complaints, mainly about delivery service in general, delay, and loss or shortage issues. The service quality problems of the sector were the results from unclear regulations, intensified price competition and rapid industry expansion.
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MOFCOM China. (July 17, 2020). Number of customer complaints on the express delivery services in China in 2019, by type (in 1,000s) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 20, 2026, from /statistics/1038219/china-express-delivery-complaint-number-types/
MOFCOM China. "Number of customer complaints on the express delivery services in China in 2019, by type (in 1,000s)." Chart. July 17, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 20, 2026. /statistics/1038219/china-express-delivery-complaint-number-types/
MOFCOM China. (2020). Number of customer complaints on the express delivery services in China in 2019, by type (in 1,000s). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 20, 2026. /statistics/1038219/china-express-delivery-complaint-number-types/
MOFCOM China. "Number of Customer Complaints on The Express Delivery Services in China in 2019, by Type (in 1,000s)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 17 Jul 2020, /statistics/1038219/china-express-delivery-complaint-number-types/
MOFCOM China, Number of customer complaints on the express delivery services in China in 2019, by type (in 1,000s) ÌÇÐÄÆƽâ°æ, /statistics/1038219/china-express-delivery-complaint-number-types/ (last visited July 20, 2026)
Number of customer complaints on the express delivery services in China in 2019, by type (in 1,000s) [Graph], MOFCOM China, July 17, 2020. [Online]. Available: /statistics/1038219/china-express-delivery-complaint-number-types/
