Postal services in the UK - statistics & facts
The postal services industry is deeply enveloped in structural changes affecting its different sectors. While the introduction of e-mail and instant messaging have seen mail volumes decline steadily in the past two decades, e-commerce has become the greatest contributing factor to growth in parcel shipments. In 2020, over 17 billion packages were sent domestically within industrialized countries, accounting for the greatest share of global shipments. This figure was noticeably larger than the number of packages it delivered internationally.
