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E-government in Australia

Statistics report about e-government in Australia

This report presents facts and figures about e-government in Australia. It provides an overview of Australia's e-government infrastructure and funding for ICT initiatives such as myGov and My Health Record. Other chapters include statistics on digital inclusion, cyber security, and G2C interactions.

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Table of contents

Overview

5
  • Premium Statistic E-Government Development Index (EGDI) 2024, by country
  • Basic Statistic Breakdown of the EGDI score in Australia 2020
  • Premium Statistic Impact of digital transformation (DX) on GDP in APAC 2017-2021
  • Premium Statistic Federal government IT spending forecast in Australia 2021-2022, by segment
  • Premium Statistic Breakdown of own source revenue raised in Australia FY 2019, by agency

Investment and infrastructure

6
  • Premium Statistic Digital readiness index rating in Australia 2021, by state and territory
  • Premium Statistic Original funding and actual cost of myGov in Australia FY 2013-2016
  • Premium Statistic Estimated savings for individuals using myGov in Australia 2017, by member service
  • Premium Statistic Operating expenses of NBN Co FY 2020-2024
  • Premium Statistic Total budgeted expenses for the Digital Transformation Agency Australia FY 2020-2025
  • Premium Statistic Distribution of wholesale NBN broadband services in Australia 2022, by geography

Digital literacy and access

5
  • Premium Statistic People who accessed online government services Australia 2021, by age
  • Premium Statistic Digital ability of internet users ADII score in Australia 2020-2022
  • Premium Statistic Digital inclusion index score in Australia 2022, by age group
  • Premium Statistic Digital inclusion index score in Australia 2021, by social indicator
  • Premium Statistic Proportion of time spent online Australia 2020, by device

myGov services

5
  • Premium Statistic Share of myGov accounts linked to member services in Australia 2019, by service
  • Premium Statistic Share of myGov users with one or more linked member services in Australia 2019
  • Premium Statistic Share of myGov service monthly usage in Australia 2018-2019, by service
  • Premium Statistic Distribution of myGov account access in Australia 2018-2019, by device
  • Premium Statistic Individual tax returns lodged in Australia FY 2010-2019, by lodgment type

Digital health

6
  • Premium Statistic Distribution of My Health Record users in Australia 2019, by age and gender
  • Premium Statistic Penetration rate of My Health Record in Australia 2022, by healthcare provider
  • Premium Statistic Distribution of Medicare service payment types in Australia FY 2024
  • Premium Statistic Breakdown of digital Medicare services in Australia FY 2024, by transmission platform
  • Premium Statistic Cumulative total of COVIDSafe app downloads in Australia 2020
  • Premium Statistic Number of vaccinations registered on the AIR FY 2019-2022

G2C interactions

6
  • Premium Statistic Number of DHS digital self service transactions in Australia FY 2017-2019, by service
  • Premium Statistic Total Australia Post customer visits in Australia FY 2018-2021, by visit type
  • Premium Statistic Number of Centrelink EDI transactions in Australia FY 2017-2021
  • Premium Statistic Number of questions on government claim forms in Australia 2019, by claim type
  • Premium Statistic Share of people registered to receive welfare letters online in Australia FY2017-2019
  • Premium Statistic Total number of system-generated emails sent by DHS in Australia FY 2017-2019

Digital security

4
  • Premium Statistic Breakdown of government cyber security strategy funding in Australia 2020
  • Premium Statistic Share of cyber security incidents reported in Australia FY 2025, by sector
  • Premium Statistic Breakdown of Commonwealth cyber security incidents in Australia 2019
  • Premium Statistic Main reasons for not downloading the COVIDSafe app in Australia 2020
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