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Banking channels in the United Kingdom (UK)

Statistics report on the banking communication and transaction channels in the United Kingdom (UK)

This report has been compiled to provide statistical information on banking channels for communication and transactions, such as branch banking, phone, online and mobile banking, including banking apps, in the United Kingdom (UK).

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Table of contents

Branch banking

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  • Premium Statistic Frequency of visits to main current account bank branch UK 2015
  • Premium Statistic Reasons for visits to bank branch according to current account holders in the UK 2015
  • Premium Statistic Importance of branch location in main current account bank UK 2015
  • Premium Statistic Level of satisfaction with branch location of the main bank in the UK 2015
  • Premium Statistic Level of satisfaction with service quality in main current account bank UK 2015
  • Premium Statistic Banking: main current account length of use by frequent branch users UK 2015
  • Premium Statistic Importance of bank branch accessibility nationally in the UK 2015
  • Premium Statistic Banks services via branch finder tool United Kingdom (UK) 2015, by area of service
  • Premium Statistic Branch banking services use by UK smartphone owners in 2015
  • Premium Statistic ATMs usage by UK smartphone owners in 2015
  • Basic Statistic Frequency of branch banking in the United Kingdom (UK) 2010-2015
  • Premium Statistic Challenger banks vs big five banks: average branch numbers in the UK 2014

Online and mobile banking

14
  • Basic Statistic Online banking penetration in the UK 2007-2024
  • Premium Statistic Online banking in Great Britain 2014-2020, by device
  • Basic Statistic Frequency of internet banking in United Kingdom (UK) 2010-2015
  • Premium Statistic Recent online banking use in the United Kingdom (UK) 2015, by family financial status
  • Premium Statistic Frequency of account holders internet banking services usage in the UK 2015
  • Premium Statistic Online banking services usage by smartphone owners in the UK in 2015
  • Premium Statistic Importance of internet banking in main current account bank in the UK 2015
  • Premium Statistic Reputation damage for parties involved in banking data security breaches UK in 2015
  • Basic Statistic Weekly amounts transferred via internet banking in the UK 2013-2014
  • Premium Statistic Main purpose of online banking according to busy achievers in the UK 2015
  • Premium Statistic Main purpose of online banking for starting out consumers in the UK 2015
  • Premium Statistic Main purpose of online banking for mature and savvy consumers in the UK 2015
  • Premium Statistic Main purpose of online banking for retired with resources consumers in the UK 2015
  • Premium Statistic Main purpose of online banking for hard pressed consumers in the UK 2015

Banking apps

11
  • Premium Statistic Frequency of smartphone or tablet banking by current account holders UK 2015, by age
  • Premium Statistic Mobile banking services usage by UK smartphone users in 2015
  • Premium Statistic Level of satisfaction with the banking app of main bank in the UK 2015
  • Premium Statistic Mobile banking services usage actions UK adults in 2015
  • Basic Statistic Bank customer priorities driving mobile apps quality in the United Kingdom (UK) 2014
  • Premium Statistic Functionality and usability of banking apps: overall score UK 2014
  • Premium Statistic Mobile banking services usage of the United Kingdom (UK) adults in 2015, by bank size
  • Premium Statistic Mobile banking services usage of the United Kingdom adults in 2015, by income level
  • Premium Statistic Mobile banking services usage of the United Kingdom (UK) adults in 2015, by age
  • Premium Statistic Mobile banking apps: reasons not to use in the United Kingdom (UK) in 2015
  • Basic Statistic Frequency of mobile banking in United Kingdom (UK) 2010-2015

Banking channels for major banks

5
  • Premium Statistic Banking channels used by Lloyds customers in the United Kingdom (UK) 2015
  • Premium Statistic Banking channels used by TSB customers in the United Kingdom (UK) 2015
  • Premium Statistic Banking channels used by Barclays customers in the United Kingdom (UK) 2015
  • Premium Statistic Banking channels used by Santander clients in the United Kingdom (UK) 2015
  • Premium Statistic Banking channels used by Nationwide clients in the United Kingdom (UK) 2015

General summary: customer preference

5
  • Basic Statistic Frequency of use of banking channels the UK 2011-2015
  • Basic Statistic Preference for banking channels use habits in the United Kingdom (UK) 2014
  • Basic Statistic Banking channels usage in the United Kingdom (UK) in 2014, by frequency of use
  • Basic Statistic Preferred banking methods among Great Britain population in 2014, by age group
  • Basic Statistic Banking channels preferred to access services in Great Britain (the UK) 2014
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