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Artificial intelligence (AI) investment, impact, and returns in the financial services sector

Statistics report on artificial intelligence (AI) investment, impact, and returns in the financial services sector

This report examined how artificial intelligence (AI) is shaping investment, operations, and performance across the financial services industry. As firms continue to increase their AI spending, the focus has shifted from experimentation toward measurable business value. The report begins by outlining the scale and momentum of AI investment, including spending trends across regions and firm types. It then explores how institutions allocated budgets and prioritized AI initiatives, highlighting the growing integration of AI into core business strategies.Subsequent sections analyze how AI is applied in practice, identifying key use cases and functions where the greatest impact is delivered. An assessment of measurable outcomes, including cost reductions, productivity gains, and profitability improvements, is presented.The report then delivers insights into the return on investment and the challenges of measuring AI-driven value, before concluding with an outlook on how AI adoption in financial services was expected to evolve.

Table of contents

AI budget and investment priorities of financial firms

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  • Premium Statistic Banks' share of budget spent on AI 2025
  • Premium Statistic Financial sector AI spending worldwide 2017-2025, with forecasts to 2028
  • Premium Statistic AI investment priorities in financial services worldwide 2023-2025
  • Premium Statistic Annual AI spend in financial services worldwide 2026, by firm type
  • Premium Statistic Annual AI spend in fintech worldwide 2026
  • Premium Statistic Investment in AI as a share of annual revenue worldwide 2025-2026, by industry

AI spending in the banking sector

3
  • Premium Statistic Banking sector AI spending in worldwide 2020-2025, with forecasts until 2028
  • Premium Statistic Banking sector AI spending in Europe 2020-2025, with forecasts until 2028
  • Premium Statistic Banking sector AI spending in the Americas 2020-2025, with forecasts until 2028

AI use cases

4
  • Premium Statistic AI use cases with the biggest ROI in financial services 2025, by industry segment
  • Premium Statistic Impact of AI in banking worldwide 2025, by function
  • Premium Statistic Main benefits of AI in banking worldwide 2025
  • Premium Statistic Benefits of AI in financial services globally 2025

Impact of AI

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  • Premium Statistic AI impact on fintech business cost reduction 2024
  • Premium Statistic AI impact on fintech profitability worldwide 2024
  • Premium Statistic AI impact on profitability in financial services worldwide 2026
  • Premium Statistic AI impact on profitability in financial services worldwide 2026, by characteristics
  • Premium Statistic AI productivity impact in financial services worldwide 2026, by firm type
  • Premium Statistic Revenue and cost impact of AI on financial services companies worldwide 2024
  • Premium Statistic Potential AI impact on bank profit pools 2025, by region and product
  • Premium Statistic AI value drivers in financial services worldwide 2026

Return on AI investment

4
  • Premium Statistic Banks' expectation on realizing ROI in AI 2025
  • Premium Statistic Difficulty of measuring AI value in finance worldwide 2026, by firm type
  • Premium Statistic Average time to achieve positive ROI on AI in business operations worldwide 2025
  • Premium Statistic Current return on investment (ROI) from generative AI initiatives globally 2024

AI value realization

3
  • Premium Statistic Companies' tracking stage of the value creation from the use of AI 2025
  • Premium Statistic Difficulty of measuring AI value in finance worldwide 2026, by firm type
  • Premium Statistic Banks' expectation on realizing ROI in AI 2025

Scaling AI in finance

3
  • Premium Statistic Banking sector gen AI spending worldwide 2023, with forecasts to 2030
  • Premium Statistic AI productivity impact in financial services worldwide 2026, by firm type
  • Premium Statistic AI impact on profitability in financial services worldwide 2026
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