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Global Business Service organizations worldwide

Statistics report on Global Business Service (GBS) organizations worldwide

The report offers an overview of the global business outsourcing industry including market spending and functions performed by Global Business Service (GBS) organizations. This is followed by various services and initiatives performed by GBS organizations and the challenges that they have been facing. The report finishes with an outlook for the future, with information on AI and emerging technologies being implemented within the industry.

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Table of contents

Overview

6
  • Basic Statistic IBM revenue worldwide 1999-2025
  • Premium Statistic Procter & Gamble (P&G) revenue 2012-2025
  • Premium Statistic Quarterly global business service (GBS) setups and expansions by type 2018-2022
  • Premium Statistic Quarterly offshore/ nearshore global business service setups and expansions 2017-2022
  • Premium Statistic Functions performed by GBS organizations worldwide 2023
  • Premium Statistic Objectives achieved by GBS organizations worldwide 2023

Challenges

4
  • Premium Statistic Challenges faced by GBS organizations with talent worldwide 2023
  • Premium Statistic Hindrances to digitization at GBS organizations worldwide 2023
  • Premium Statistic Disruptions to organizations worldwide 2023
  • Premium Statistic Efforts to attract talent at GBS organizations 2024

Services and initiatives

7
  • Premium Statistic Outsourced processes used by GBS organizations worldwide 2023
  • Premium Statistic Services offered by GBS organizations worldwide 2023
  • Premium Statistic Enablers employed by GBS organizations worldwide 2023
  • Premium Statistic Initiatives used by GBS organizations to attract and retain talent worldwide 2023
  • Premium Statistic Top prioritized skills for recruitment and training at GBS organizations 2023
  • Premium Statistic Top IA investment priorities at GBS organizations 2023
  • Premium Statistic Methods of ESG implementation by GBS organizations worldwide 2023

Outlook

4
  • Premium Statistic Emerging technologies being implemented at GBS organizations 2023
  • Premium Statistic Top objectives in the next five years at GBS organizations worldwide 2023
  • Premium Statistic Top strategic priorities at GBS organizations 2023
  • Premium Statistic Office space strategies at GBS organizations 2023
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