Question: Which of the following general services does your local government provide to citizens via digital technologies (e.g. via smartphone app, email, website, social network or other modern communication channels) and not simply a phone call? Select all that apply.
Millennials: 18-34 years old
Generation X: 35-54 years old
Baby Boomers: 55 years and older
Citation formats
U.S. citizen awareness of digital services provided by local government 2016, by age
This statistic illustrates how U.S. citizens across generational groups are aware in terms of knowing what general services are provided by their local government agencies via digital technologies and not simply a phone call. During the surveyed period, information regarding garbage pickups through digital technologies was one of the service most collectively known by all generational groups. Millennials, Generation X, and Baby Boomers reported in ** percent, ** percent, and ** percent respectively.
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Salesforce Research. (March 30, 2017). Share of citizens in the United States who are aware of selected digital services provided by their local government as of December 2016, by age group [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 27, 2026, from /statistics/798899/us-citizens-generational-awareness-general-services-local-government-digital-technologies/
Salesforce Research. "Share of citizens in the United States who are aware of selected digital services provided by their local government as of December 2016, by age group." Chart. March 30, 2017. ÌÇÐÄÆƽâ°æ. Accessed July 27, 2026. /statistics/798899/us-citizens-generational-awareness-general-services-local-government-digital-technologies/
Salesforce Research. (2017). Share of citizens in the United States who are aware of selected digital services provided by their local government as of December 2016, by age group. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 27, 2026. /statistics/798899/us-citizens-generational-awareness-general-services-local-government-digital-technologies/
Salesforce Research. "Share of Citizens in The United States Who Are Aware of Selected Digital Services Provided by Their Local Government as of December 2016, by Age Group." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 30 Mar 2017, /statistics/798899/us-citizens-generational-awareness-general-services-local-government-digital-technologies/
Salesforce Research, Share of citizens in the United States who are aware of selected digital services provided by their local government as of December 2016, by age group ÌÇÐÄÆƽâ°æ, /statistics/798899/us-citizens-generational-awareness-general-services-local-government-digital-technologies/ (last visited July 27, 2026)
Share of citizens in the United States who are aware of selected digital services provided by their local government as of December 2016, by age group [Graph], Salesforce Research, March 30, 2017. [Online]. Available: /statistics/798899/us-citizens-generational-awareness-general-services-local-government-digital-technologies/
