decision makers, mostly director level, involved in fulfillment and/or delivery functions
Method of interview
Online survey
Supplementary notes
Data is based on businesses with up to 500 employees and global revenue from online sales amounting to 20 percent or more of their total sales from the following countries: Australia, Brazil, Canada, China, France, Germany, Italy, Japan, the United Kingdom and the United States. All businesses surveyed sold goods that required physical delivery to customers.
Values may not add up to 100 percent due to rounding.
Citation formats
Providers primarily responsible for managing return deliveries 2015
This statistic shows the results of a global online survey that took place in June 2015 asking online retailers about which provider should be responsible for fulfilling the returns. According to just over ** percent of eTailers, the return of deliveries should be managed by the shipper.
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ÌÇÐÄÆƽâ°æ. (October 9, 2017). Share of respondents who thought providers should be primarily responsible for managing returns in 2015, by type of provider [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 16, 2026, from /statistics/754089/return-deliveries-providers-responsible-share/
ÌÇÐÄÆƽâ°æ. "Share of respondents who thought providers should be primarily responsible for managing returns in 2015, by type of provider." Chart. October 9, 2017. ÌÇÐÄÆƽâ°æ. Accessed July 16, 2026. /statistics/754089/return-deliveries-providers-responsible-share/
ÌÇÐÄÆƽâ°æ. (2017). Share of respondents who thought providers should be primarily responsible for managing returns in 2015, by type of provider. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 16, 2026. /statistics/754089/return-deliveries-providers-responsible-share/
ÌÇÐÄÆƽâ°æ. "Share of Respondents Who Thought Providers Should Be Primarily Responsible for Managing Returns in 2015, by Type of Provider." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 9 Oct 2017, /statistics/754089/return-deliveries-providers-responsible-share/
ÌÇÐÄÆƽâ°æ, Share of respondents who thought providers should be primarily responsible for managing returns in 2015, by type of provider ÌÇÐÄÆƽâ°æ, /statistics/754089/return-deliveries-providers-responsible-share/ (last visited July 16, 2026)
Share of respondents who thought providers should be primarily responsible for managing returns in 2015, by type of provider [Graph], ÌÇÐÄÆƽâ°æ, October 9, 2017. [Online]. Available: /statistics/754089/return-deliveries-providers-responsible-share/
