Improvement in productivity from artificial intelligence (AI) use in customer management activities worldwide, from 2017 to 2021
(in billion U.S. dollars)
Characteristic
Improved productivity in billion U.S. dollars
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This statistic shows an estimate of improvements in productivity from the adoption of artificial intelligence (AI) in customer management activities worldwide, from 2017 to 2021. It is estimated that over the next five years a total of *** billion U.S. dollars will be gained via improved productivity as a result of the adoption of AI.
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IDC. (June 1, 2017). Improvement in productivity from artificial intelligence (AI) use in customer management activities worldwide, from 2017 to 2021 (in billion U.S. dollars) [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved August 01, 2026, from /statistics/737917/worldwide-improved-productivity-from-ai-in-customer-management-activities/
IDC. "Improvement in productivity from artificial intelligence (AI) use in customer management activities worldwide, from 2017 to 2021 (in billion U.S. dollars)." Chart. June 1, 2017. ÌÇÐÄÆÆ½â°æ. Accessed August 01, 2026. /statistics/737917/worldwide-improved-productivity-from-ai-in-customer-management-activities/
IDC. (2017). Improvement in productivity from artificial intelligence (AI) use in customer management activities worldwide, from 2017 to 2021 (in billion U.S. dollars). ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: August 01, 2026. /statistics/737917/worldwide-improved-productivity-from-ai-in-customer-management-activities/
IDC. "Improvement in Productivity from Artificial Intelligence (Ai) Use in Customer Management Activities Worldwide, from 2017 to 2021 (in Billion U.S. Dollars)." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 1 Jun 2017, /statistics/737917/worldwide-improved-productivity-from-ai-in-customer-management-activities/
IDC, Improvement in productivity from artificial intelligence (AI) use in customer management activities worldwide, from 2017 to 2021 (in billion U.S. dollars) ÌÇÐÄÆÆ½â°æ, /statistics/737917/worldwide-improved-productivity-from-ai-in-customer-management-activities/ (last visited August 01, 2026)
Improvement in productivity from artificial intelligence (AI) use in customer management activities worldwide, from 2017 to 2021 (in billion U.S. dollars) [Graph], IDC, June 1, 2017. [Online]. Available: /statistics/737917/worldwide-improved-productivity-from-ai-in-customer-management-activities/