| Characteristic | Share of respondents |
|---|---|
| - | - |
| - | - |
| - | - |
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Source
Source
Release date
October 2016
More information
Region
Netherlands
Survey time period
September 2016 to October 2016
Number of respondents
657*
Special properties
retailers active in clothing, shoes and/or sports
Method of interview
Online survey
Supplementary notes
* 40% physical shops and webshops, 59% physical shops, 1% webshop/social media only.
** The question was originally phrased in Dutch by the source as follows: "Wanneer mag een klant een artikel gekocht in uw fysieke winkel bij u retourneren (voor ruil, tegoedbon en/of geld terug etc.)? (we bedoelen niet online aankopen waarvoor wettelijk 14 dagen retourmogelijkheid geldt)''. (English: ''When is a customer allowed to return a product in your physical store? By means of a voucher or return of cash? We do not mean online purchases with a 14 days return condition'').
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