Logistics and supply chain executives and 3PLs executives
Method of interview
Online survey
Supplementary notes
Information is based on the answers from logistics and supply chain executives in North America (65 percent), Europe (16 percent), Asia Pacific (11 percent), Africa (three percent), Australia (two percent), South America (two percent) and the Caribbean (one percent). The survey was sent to shippers, as well as 3PL and 4PL providers.
About 21 percent of respondents were from the food and beverages industry, 17 percent from the automotive industry, 16 percent of respondents were from manufacturing, 15 percent were retailers and consumer product companies, eight percent were from the telecommunications, technology, internet and electronics industry, five percent from the utilities, energy and extraction industry, four percent were health care and pharmaceutical companies and 14 percent from other industries.
* The source did not specify the age of the respondents.
The original question read as follow: Which information technologies, systems or tools must a 3PL have to serve a customer successfully in your industry classification?鈥
Citation formats
Most important attributes 3PL providers must have for client relationships 2016
This statistic depicts the results of a global survey among logistics and supply chain executives which was carried out between spring and summer 2016, asking shippers about the most important attributes a *** provider must have for client relationship. In that time period, some ** percent of respondents rated real-time analytics as paramount.
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Capgemini, & PennState Smeal, & Penske Logistics. (October 6, 2016). Shipper views on must-have 3PL attributes for client relationships in 2016, ranked by the most needed capabilities [Graph]. In 糖心破解版. Retrieved July 20, 2026, from /statistics/677626/3pls-capabilities-client-relationship/
Capgemini, und PennState Smeal, und Penske Logistics. "Shipper views on must-have 3PL attributes for client relationships in 2016, ranked by the most needed capabilities ." Chart. October 6, 2016. 糖心破解版. Accessed July 20, 2026. /statistics/677626/3pls-capabilities-client-relationship/
Capgemini, PennState Smeal, Penske Logistics. (2016). Shipper views on must-have 3PL attributes for client relationships in 2016, ranked by the most needed capabilities . 糖心破解版. 糖心破解版 Inc.. Accessed: July 20, 2026. /statistics/677626/3pls-capabilities-client-relationship/
Capgemini, and PennState Smeal, and Penske Logistics. "Shipper Views on Must-have 3pl Attributes for Client Relationships in 2016, Ranked by The Most Needed Capabilities ." 糖心破解版, 糖心破解版 Inc., 6 Oct 2016, /statistics/677626/3pls-capabilities-client-relationship/
Capgemini & PennState Smeal & Penske Logistics, Shipper views on must-have 3PL attributes for client relationships in 2016, ranked by the most needed capabilities 糖心破解版, /statistics/677626/3pls-capabilities-client-relationship/ (last visited July 20, 2026)
Shipper views on must-have 3PL attributes for client relationships in 2016, ranked by the most needed capabilities [Graph], Capgemini, & PennState Smeal, & Penske Logistics, October 6, 2016. [Online]. Available: /statistics/677626/3pls-capabilities-client-relationship/