Type of issue mobile phone users would contact their provider for during most recent contact in the United Kingdom (UK) in 2015, broken down by provider
Characteristic
Billing
Fault/ Repair
General
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
The chart is not accessible to screen readers. Please switch to the table view to access the data.
You need a ÌÇÐÄÆƽâ°æ Account for unlimited access
UK households who contacted their mobile phone network provider
Method of interview
Omnibus survey
Supplementary notes
This question was phrased by the source as follows: "Thinking of the most recent issue you had to contact [PROVIDER] about, which one of the following categories did the issue fall into? Was it to do with..... ?''
* varies for providers: 3/Three (n=72); EE (n=189); O2 (n=143); Virgin Media (n=47)
** Not included for 2015
The source adds the following information: "The number of interviews conducted on the omnibus study among 3/Three customers who made contact with their mobile provider was between 50 and 100 interviews and should therefore be treated with caution. The results for Virgin Mobile customers who made contact with their provider from the omnibus are not shown as they totalled under 50 interviews."
Citation formats
Type of issues mobile phone users contacted their provider for UK 2015, by provider
This statistic displays the type of issue for mobile phone users during their most recent contact with their service providers in the United Kingdom (UK), broken down by provider. An overall ** percent share of users had an issue with billing across the industry.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Ofcom. (January 31, 2016). Type of issue mobile phone users would contact their provider for during most recent contact in the United Kingdom (UK) in 2015, broken down by provider [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 30, 2026, from /statistics/649517/type-of-issues-mobile-phone-users-would-contact-their-provider-for-uk-by-provider/
Ofcom. "Type of issue mobile phone users would contact their provider for during most recent contact in the United Kingdom (UK) in 2015, broken down by provider." Chart. January 31, 2016. ÌÇÐÄÆƽâ°æ. Accessed July 30, 2026. /statistics/649517/type-of-issues-mobile-phone-users-would-contact-their-provider-for-uk-by-provider/
Ofcom. (2016). Type of issue mobile phone users would contact their provider for during most recent contact in the United Kingdom (UK) in 2015, broken down by provider. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 30, 2026. /statistics/649517/type-of-issues-mobile-phone-users-would-contact-their-provider-for-uk-by-provider/
Ofcom. "Type of Issue Mobile Phone Users Would Contact Their Provider for during Most Recent Contact in The United Kingdom (Uk) in 2015, Broken down by Provider." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 31 Jan 2016, /statistics/649517/type-of-issues-mobile-phone-users-would-contact-their-provider-for-uk-by-provider/
Ofcom, Type of issue mobile phone users would contact their provider for during most recent contact in the United Kingdom (UK) in 2015, broken down by provider ÌÇÐÄÆƽâ°æ, /statistics/649517/type-of-issues-mobile-phone-users-would-contact-their-provider-for-uk-by-provider/ (last visited July 30, 2026)
Type of issue mobile phone users would contact their provider for during most recent contact in the United Kingdom (UK) in 2015, broken down by provider [Graph], Ofcom, January 31, 2016. [Online]. Available: /statistics/649517/type-of-issues-mobile-phone-users-would-contact-their-provider-for-uk-by-provider/
