UK: share of digital services that consumers wish to be improved 2015| ��ƽ��

What kind of digital services would you like to see improved?*

Characteristic	Share of respondents
Local government / council (paying for services like council tax, parking permits or registering to vote online)	24%
Central government (applying for services like passports or driving licences online or completing your tax return online)	20%
Utility companies(home energy management, smart meters, online payment, reporting a fault / issue)	20%
Transport (touch payment, online check-in)	11%
Telecoms or media companies including internet providers (downloading music and films online, buying new services via mobile apps)	10%
Retail (Click and Collect, online shopping, help desk interaction)	10%
Financial service (online or mobile banking, self-service terminals in bank)	5%

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Source

Release date

January 2015

More information

Region

United Kingdom

Survey time period

2015

Number of respondents

1,000 respondents

Age group

18 years and older

Method of interview

Online interview

Supplementary notes

* The source does not provide information on the original wording used during the survey. Thus, the wording chosen for this statistic may differ slightly from the one in the survey.
The source does not provide information on the date of survey.

Citation formats

This statistics displays the findings of a survey on the share of digital services that consumers would like to see improved in the United Kingdom (UK) in 2015, by sector. During the survey period, it was found that 5 percent of respondents reported that the they would like to see improvements in digital financial services, such as online banking.