As of March 2026, Southwest Airlines was ranked first, according to a customer satisfaction index in Canada and the U.S., in economy/basic economy class, with a score of ***. Delta and JetBlue ranked second and third, with scores of ***Ìý²¹²Ô»å ***, respectively.
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J.D. Power. (May 6, 2026). North American airline satisfaction index scores* on economy/basic economy flights in March 2026 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 29, 2026, from /statistics/321682/customer-satisfaction-with-traditional-airlines-in-north-america/
J.D. Power. "North American airline satisfaction index scores* on economy/basic economy flights in March 2026." Chart. May 6, 2026. ÌÇÐÄÆƽâ°æ. Accessed July 29, 2026. /statistics/321682/customer-satisfaction-with-traditional-airlines-in-north-america/
J.D. Power. (2026). North American airline satisfaction index scores* on economy/basic economy flights in March 2026. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 29, 2026. /statistics/321682/customer-satisfaction-with-traditional-airlines-in-north-america/
J.D. Power. "North American Airline Satisfaction Index Scores* on Economy/Basic Economy Flights in March 2026." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 6 May 2026, /statistics/321682/customer-satisfaction-with-traditional-airlines-in-north-america/
J.D. Power, North American airline satisfaction index scores* on economy/basic economy flights in March 2026 ÌÇÐÄÆƽâ°æ, /statistics/321682/customer-satisfaction-with-traditional-airlines-in-north-america/ (last visited July 29, 2026)
North American airline satisfaction index scores* on economy/basic economy flights in March 2026 [Graph], J.D. Power, May 6, 2026. [Online]. Available: /statistics/321682/customer-satisfaction-with-traditional-airlines-in-north-america/
