JetBlue Airways is a low-cost U.S. carrier headquartered in Long Island, New York, and based out of John F. Kennedy International Airport. JetBlue was
, accounting for approximately five percent of the domestic market in 2024. The company also maintains corporate offices in Orlando, Florida and Cottonwood Heights in Utah. The airline now flies to over 100 destinations throughout North and South America as well as the United Kingdom.
Business performance
IIn the 2020 financial year,
JetBlue's operating revenue fell by 63.5 percent from the previous year, reaching a low of 2.9 billion U.S. dollars, due to the coronavirus pandemic. JetBlue saw significant improvement in the following years and reached slightly roughly 9.3 billion dollars in 2024. However, this was a decrease of three percent compared to the previous year. Moreover, following the coronavirus outbreak,
JetBlue's operating expenses steadily grew, reaching a peak of roughly 10 billion dollars, resulting in
a net loss of approximately 795 million dollars.
Between 2019 and 2020,
JetBlue's passenger number also slumped from approximately 42.7 million to 14.3 million due to the coronavirus pandemic. Subsequently, after easing the pandemic-related measures, the company's passenger traffic gradually grew, reaching approximately 44.5 million travelers in 2023. This was the new peak registered in the given period.
Customer satisfaction of JetBlue
As of March 2025,
the airline was ranked number four in customer satisfaction among airlines in North America for the economy and basic economy segment with a score 663. However,
the company ranked first for first class and business flights, scoring 738 points.
JetBlue performed well on involuntary deboardings. The company recorded one of the lowest rates of 0.08 among other the U.S. carriers in 2024. Involuntarily denied boardings happens when airlines overbook flights.
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