*The original survey question was worded as follows: "Thinking about the last time you [switched/tried to switch] your [electricity/gas/gas or electricity] supplier, overall, how easy or difficult would you say it was to [try to] switch your account to a new supplier?"
Base included all those with mains gas and/or electricity, those who paid energy bills, who have either switched or tried to switch their energy supplier in the last 12 months.
Citation formats
Consumer experiences of switching energy suppliers in the United Kingdom (UK) in 2014
This statistic shows how consumers experienced switching gas and/or electricity suppliers in the United Kingdom (UK) in 2014, based on level of ease. ** percent of consumers found switching suppliers to be easy, while ** percent found it difficult. According to the report, those responding with "easy" to the survey question gave a score of * to **, with "neither easy nor difficult" a score of * to * and with "difficult" a score of * to *. The mean score among respondents amounted to ****, which shows the overall experience of switching energy suppliers in the UK is in the "easy" range for consumers.
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Ipsos. (May 1, 2014). Thinking about the last time you switched or tried to switch your electricity or gas supplier, overall, how easy or difficult would you say it was?* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 05, 2026, from /statistics/317762/consumer-experiences-of-switching-energy-suppliers-in-the-united-kingdom-uk/
Ipsos. "Thinking about the last time you switched or tried to switch your electricity or gas supplier, overall, how easy or difficult would you say it was?*." Chart. May 1, 2014. ÌÇÐÄÆƽâ°æ. Accessed August 05, 2026. /statistics/317762/consumer-experiences-of-switching-energy-suppliers-in-the-united-kingdom-uk/
Ipsos. (2014). Thinking about the last time you switched or tried to switch your electricity or gas supplier, overall, how easy or difficult would you say it was?*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 05, 2026. /statistics/317762/consumer-experiences-of-switching-energy-suppliers-in-the-united-kingdom-uk/
Ipsos. "Thinking about The Last Time You Switched or Tried to Switch Your Electricity or Gas Supplier, Overall, How Easy or Difficult Would You Say It Was?*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 May 2014, /statistics/317762/consumer-experiences-of-switching-energy-suppliers-in-the-united-kingdom-uk/
Ipsos, Thinking about the last time you switched or tried to switch your electricity or gas supplier, overall, how easy or difficult would you say it was?* ÌÇÐÄÆƽâ°æ, /statistics/317762/consumer-experiences-of-switching-energy-suppliers-in-the-united-kingdom-uk/ (last visited August 05, 2026)
Thinking about the last time you switched or tried to switch your electricity or gas supplier, overall, how easy or difficult would you say it was?* [Graph], Ipsos, May 1, 2014. [Online]. Available: /statistics/317762/consumer-experiences-of-switching-energy-suppliers-in-the-united-kingdom-uk/
