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Business functions expected to use AI agents daily worldwide in 2025

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Source

Release date

July 2025

Region

Worldwide

Survey time period

April 2025

Number of respondents

1,500 respondents

Special properties

executives at director level or above

Citation formats

Organizations' expectations for daily AI agent deployment worldwide 2025

Published by
Petroc Taylor,
Apr 27, 2026

As of April 2025, around ** percent of organizations expect AI agents to manage at least one daily process within the next 12 months, and ** percent expect this within one to three years. Customer service, IT, and sales are the top functions where daily AI agent deployment is anticipated. AI agents, powered by large language models, are being integrated to handle routine tasks across various departments, aiming to increase efficiency and scalability. 

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