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Satisfaction with online banking services in the United Kingdom (UK) in 2024, by household income

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Source

Release date

May 2025

Region

United Kingdom

Survey time period

February 5, 2024, to June 16, 2024

Number of respondents

2,095 respondents

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "Now thinking about how you use your (day-to-day bank account), rate your overall satisfaction with… - Online banking"

Citation formats

Satisfaction with online banking services in the UK 2024, by household income

Published by ÌÇÐÄÆƽâ°æ Research Department, Jun 30, 2025

In 2024, the majority of households were satisfied with the online services of banks in the United Kingdom. Among households earning between 50,000 and 70,000 British pounds, satisfaction was highest at ***percent. Similar but slightly lower levels were observed across other income groups.

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