| Characteristic | Share of respondents |
|---|---|
| You do not encounter any difficulties | 13% |
| You manage on your own | 39% |
| You ask someone in your circle for help | 26% |
| You ask colleagues for assistance | 2% |
| You pay someone to help you | 1% |
| You consult with a computer hardware vendor | 2% |
| You seek assistance from a professional or a volunteer | 2% |
| You stop using it and give up | 5% |
| You never use computer or digital tools | 8% |
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Source
Sources
Release date
May 2024
More information
Region
France
Survey time period
July 2023
Number of respondents
4,267 respondents
Age group
12 years and older
Method of interview
Online survey
Supplementary notes
The source phrased the question as follows: "On peut rencontrer des difficultés quand on utilise des outils informatiques et numériques : ordinateur, internet, smartphone, tablette. Quand vous rencontrez une difficulté de ce type, que faites-vous ?"
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