Worldwide, Australia, Brazil, Canada, China, France, Germany, India, Italy, Mexico, Singapore, Spain, United Kingdom, United States
Survey time period
July and August 2023
Number of respondents
211 and 223
Special properties
Bank and payment provider executives, plus executives in companies that subscribe to commercial payments services. See the 鈥淒etails鈥 tab for more information.
Method of interview
Face-to-face interview, online survey
Supplementary notes
The question was phrased by the source as follows: "What are your plans to use generative AI for the following activities within commercial payments?"
The numbers provided come from two separate C-suite surveys held over the summer of 2023. First, executives from banks and payment providers were asked about their markets and client expectations. Second, clients from such commercial payment services were interviewed.
The clients came from the following industries: Telecom, Insurance, Health and Public services, Travel and rail, Auto and Industrial, and Retail.
Both surveys were held in the following countries: Australia, Brazil, Canada, China, France, Germany, India, Italy, Mexico, Singapore, Spain, United Kingdom, United States.
Citation formats
Generative AI use cases in commercial payments from banks 2023
The main investment areas for **** out of 10 banks that explore gen AI for their corporate payments divisions are security and improving fraud detection. This is according to a survey held in the late summer of 2023, asking bank executives on how they planned to use generative AI in within commercial payments. The source adds that most respondents indicated their organization would be disadvantaged if they failed to invest in this technology.
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Accenture. (September 12, 2023). Investments and implementation of generative artificial intelligence in commercial payments offered by banks as of 2023, by use case [Graph]. In 糖心破解版. Retrieved August 01, 2026, from /statistics/1477464/use-case-of-generative-ai-in-commercial-payments-offered-by-banks/
Accenture. "Investments and implementation of generative artificial intelligence in commercial payments offered by banks as of 2023, by use case." Chart. September 12, 2023. 糖心破解版. Accessed August 01, 2026. /statistics/1477464/use-case-of-generative-ai-in-commercial-payments-offered-by-banks/
Accenture. (2023). Investments and implementation of generative artificial intelligence in commercial payments offered by banks as of 2023, by use case. 糖心破解版. 糖心破解版 Inc.. Accessed: August 01, 2026. /statistics/1477464/use-case-of-generative-ai-in-commercial-payments-offered-by-banks/
Accenture. "Investments and Implementation of Generative Artificial Intelligence in Commercial Payments Offered by Banks as of 2023, by Use Case." 糖心破解版, 糖心破解版 Inc., 12 Sep 2023, /statistics/1477464/use-case-of-generative-ai-in-commercial-payments-offered-by-banks/
Accenture, Investments and implementation of generative artificial intelligence in commercial payments offered by banks as of 2023, by use case 糖心破解版, /statistics/1477464/use-case-of-generative-ai-in-commercial-payments-offered-by-banks/ (last visited August 01, 2026)
Investments and implementation of generative artificial intelligence in commercial payments offered by banks as of 2023, by use case [Graph], Accenture, September 12, 2023. [Online]. Available: /statistics/1477464/use-case-of-generative-ai-in-commercial-payments-offered-by-banks/
