Anticipated impact of generative artificial intelligence (AI) on employee numbers in organizations globally between 2023 and 2025, by business function
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Decrease
Little or no change
Increase
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Most respondents, or ** percent, expected the service operation aspect of business to most likely decrease in employees in 2023. Decrease was widely considered to be the most likely aspect of generative AI adoption, though little or no change was also an expected outcome. The increase in staff needs due to generative AI adoption was considerably lower than expectations of decreased employee levels.
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McKinsey & Company. (August 1, 2023). Anticipated impact of generative artificial intelligence (AI) on employee numbers in organizations globally between 2023 and 2025, by business function [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 20, 2026, from /statistics/1407504/employee-number-change-generative-ai/
McKinsey & Company. "Anticipated impact of generative artificial intelligence (AI) on employee numbers in organizations globally between 2023 and 2025, by business function." Chart. August 1, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 20, 2026. /statistics/1407504/employee-number-change-generative-ai/
McKinsey & Company. (2023). Anticipated impact of generative artificial intelligence (AI) on employee numbers in organizations globally between 2023 and 2025, by business function. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 20, 2026. /statistics/1407504/employee-number-change-generative-ai/
McKinsey & Company. "Anticipated Impact of Generative Artificial Intelligence (Ai) on Employee Numbers in Organizations Globally between 2023 and 2025, by Business Function." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Aug 2023, /statistics/1407504/employee-number-change-generative-ai/
McKinsey & Company, Anticipated impact of generative artificial intelligence (AI) on employee numbers in organizations globally between 2023 and 2025, by business function ÌÇÐÄÆƽâ°æ, /statistics/1407504/employee-number-change-generative-ai/ (last visited July 20, 2026)
Anticipated impact of generative artificial intelligence (AI) on employee numbers in organizations globally between 2023 and 2025, by business function [Graph], McKinsey & Company, August 1, 2023. [Online]. Available: /statistics/1407504/employee-number-change-generative-ai/
